DCR2020 Strategic Plan

Tactic 1.1.1 | Complete
Regularly inspect amenities to ensure consistency with DCR Brand Standards.

Tactic 1.1.2 | Complete
Evaluate the benefits of forming a program committee to provide guidance and input on new and existing programs.

Tactic 1.1.3 | Complete
Personalize programming and amenity surveys to increase response rate.

Tactic 1.1.4 | Complete
Conduct cost comparisons and review and adjust program fees per the DC Ranch model.

Tactic 1.1.5 | Complete
Consider new technology that collects resident usage and preference data, as well as experience ratings.

Tactic 1.1.6 | Deferred
Host a discussion forum with other large upscale communities to share ideas related to programs and amenities.

Tactic 1.1.7 | Complete
Explore ways to collect statistically valid community demographics; for example, through programming and amenity surveys and community-wide surveys.

Tactic 1.2.1 | Complete
Review and apply results and feedback from the audits, surveys, committee recommendations, cost comparisons and forums as part of the annual programming process.

Tactic 1.2.2 | Complete
Regularly report to residents changes to programs that reflect community input and requests via DC Ranch communication channels.

Tactic 1.3.1 | Complete
Expand lifelong educational programs that focus on art, history, culture, lifestyle.

Tactic 1.3.2 | Complete
Support and promote partnerships that offer educational programs at DC Ranch and other nearby locations.

Tactic 1.3.3 | Active
Explore partnerships with DC Ranch commercial and corporate centers to offer community wide activities.

Tactic 1.3.4 | Not Pursuing
Consider participating in/with existing nearby regional community events.

Tactic 1.4.1 | Complete
Research comparable and new communities and industry leading associations and organizations to identify amenities, ideas and trends that may be relevant for DC Ranch.

Tactic 1.4.2 | Complete
Conduct an analysis of existing space and current and future facility needs.

Tactic 1.4.3 | Complete
Create a process, including gathering resident input, to develop a master plan for addressing identified facility and amenity needs.

Tactic 2.1.1 | Complete
Continue to regularly keep fitness equipment and facilities maintained to DC Ranch standard.

Tactic 2.1.2 | Complete
Regularly update fitness equipment to remain on trend and serving the needs of end users.

Tactic 2.1.3 | Complete
Evaluate Council facilities and amenities, particularly community centers’ access and guest policies, and make modifications to enhance the DC Ranch resident experience.

Tactic 2.1.4 | Complete
Conduct an analysis of existing space and current and future facility needs.

Tactic 2.1.5 | Complete
Conduct a process, including gathering resident input, to develop a master plan for addressing identified facility and/or amenity needs.

Tactic 2.2.1 | Complete
Foster a high level of participation through provision of quality fitness classes and instruction, effective communication, and by structuring programs around the needs of participants.

Tactic 2.2.2 | Complete
Conduct cost comparisons, demonstrate value, review prices and modify as appropriate.

Tactic 2.2.3 | Complete
Research partnerships with health, wellness and fitness entities to provide expanded program options.

Tactic 2.2.4 | Complete
Research and study other communities and organizations to identify and, when appropriate, implement unique and relevant programming ideas.

Tactic 2.2.5 | Complete
Regularly conduct resident evaluations of fitness activities, gather feedback, and make modifications based on that feedback.

Tactic 2.2.6 | Complete
Explore hosting more health, wellness and fitness events and programs, such as a hike club, screening days, and educational sessions.

Tactic 2.3.1 | Complete
Explore installation of adult fitness stations and/or meditation points along designated trails.

Tactic 2.3.2 | Complete
Research additional safety measures such as street markings and signage to notify drivers to look for pedestrians at designated path and trail crossings.

Tactic 2.3.3 | Complete
Improve signage for consistency and wayfinding, and to promote safe and appropriate trail use, including use of trails in lieu of walking on streets.

Tactic 2.3.4 | Complete
Increase awareness of the paths and trails through publications, communication, and activities.

Tactic 2.3.5 | Complete
Explore future improvements to the path and trail system that increase connectivity and enhance the user experience.

Tactic 2.3.6 | Complete
Consistently maintain paths and trails. Regularly assess trails for suitability and accessibility and make modifications, including to surface treatment, where necessary.

Tactic 3.1.1 | Complete
Include questions about desirable features in the formal segmentation study per Strategy 3.3.

Tactic 3.1.2 | Complete
Inquire of prospective buyers about desirable amenities when visiting the community centers.

Tactic 3.1.3 | Complete
Survey existing residents about new features or amenities that are desired.

Tactic 3.1.4 | Active
Conduct quarterly surveys of the Realtor community to identify features and trends.

Tactic 3.1.5 | Active
Work with the Scottsdale Association of Realtors (SAAR), the Community Associations Institute (CAI) and builders to also identify highly-attractive features.

Tactic 3.2.1 | Complete
Revise Realtor Training to provide a guided tour of the entire community, including both country clubs, the school, community garden, community center and all future projects.

Tactic 3.2.2 | Complete
Post the “Where You Belong” brochure on DCRanch.com to provide a handy educational tool for prospective buyers and agents.

Tactic 3.2.3 | Complete
Identify geographical targets, based on the segmentation study, then narrow vehicles for education, such as advertising, partnerships with chambers of commerce, or advertorials in print and/or online campaigns.

Tactic 3.2.4 | Complete
Use search engine optimization.

Tactic 3.3.1 | Complete
Conduct a formal segmentation study to identify desired buyer segments and trends.

Tactic 3.3.2 | Complete
Identify and name segments.

Tactic 3.3.3 | Complete
Identify what each segment wants, what community attributes they are looking for, what motivates them to purchase a home in DCR (and evaluate what we are missing).

Tactic 3.3.4 | Complete
Develop messages to be reflective of each segment, to reach each segment and to appeal to each segment.

Tactic 3.4.1 | Complete
Conduct more frequent real estate agent trainings.

Tactic 3.4.2 | Complete
Produce and offer online continuing education training on DCRanch.com.

Tactic 3.4.3 | Complete
Advertise and offer real estate agent resources which may include FAQ’s and/or real-time assistance.

Tactic 3.4.4 | Active
Produce quarterly what’s new communications to the Realtor community (to include all amenities).

Tactic 3.4.5 | Not Pursuing
Work with agents to create prospective owner/tour program with assistance from title companies and/or the Scottsdale Association of Realtors.

Tactic 3.4.6 | Complete
Maintain clear communications with sub- associations, and help improve the new owner on-boarding experience.

Tactic 3.5.1 | Not Pursuing
In addition to the All Gate Access Pass, offer an incentive program for showcasing DC Ranch.

Tactic 3.5.2 | Not Pursuing
Explore the benefits of creating a resident referral program, if established.

Tactic 3.5.3 | Not Pursuing
Educate the Realtor community on the referral program.

Tactic 4.1.1 | Complete
Research alternative road solutions that provide greater life, performance, aesthetics and value.

Tactic 4.1.2 | Complete
Maintain a 30-year reserve plan for road repair, sealing and replacement.

Tactic 4.1.3 | Complete
Sustain well-funded reserves for maintenance, repair and replacement of community assets and amenities.

Tactic 4.1.4 | Complete
Conduct regular review and make necessary improvements to culverts and bridges; research and implement flood prevention methods for roads and trails.

Tactic 4.1.5 | Complete
Establish a comprehensive trail and pathway inspection program and maintenance plan.

Tactic 4.2.1 | Complete
Conduct a cellular coverage study of DC Ranch and consult with third-party providers or service brokers on ways to improve coverage for all DC Ranch homes, where applicable, including a study of 5G towers.

Tactic 4.2.2 | Complete
Evaluate existing coaxial and fiber infrastructures throughout DC Ranch. Work with providers to ensure that service is “at the curb” for all new construction.

Tactic 4.2.3 | Active
Increase awareness of smart home technologies for residents.

Tactic 4.3.1 | Complete
Evaluate new vehicle transponder technologies and deploy as appropriate.

Tactic 4.3.2 | Complete
Regularly evaluate and upgrade access and check in technologies at facilities including the community centers.

Tactic 4.3.3 | Complete
Consult with third-party gate service provider to create and implement an upgrade plan for newer technologies at unmanned and manned gates.

Tactic 4.3.4 | Complete
Routinely research new access points for improved community center Wi-Fi coverage.

Tactic 4.3.5 | Active
Complete five-year technology plan to address network, hardware, and software needs of the Ranch Association, Covenant Commission and Community Council.

Tactic 4.3.6 | Active
Evaluate and adopt technology (such as scheduling and registration software, internal communication technology, web site, etc.) to streamline operations and improve the resident experience.

Tactic 5.1.1 | Not Pursuing
Develop and implement two surveys (one for DC Ranch residents, one for DC Ranch commercial center business owners/managers) that will measure current business utilization, desired business/interests, future enhancements and amenities.

Tactic 5.1.2 | Not Pursuing
Compile survey results and send to property managers/owners and communicate feedback findings to residents.

Tactic 5.1.3 | Not Pursuing
Support property managers/owners plan for necessary changes and align with what is best suited to resident needs.

Tactic 5.1.4 | Active
Re-survey residents/ merchants every 3-5 years (recommended).

Tactic 5.2.1 | Not Pursuing
Create marketing campaign by use of virtual goody bag that incentivize DC Ranch residents to visit DC Ranch businesses. Merchants can choose how long their promotion will run.

Tactic 5.2.2 | Active
Obtain research information from ‘Target Buyers’ committee and create plan of action for marketing DC Ranch commercial centers to current residents, interested buyers and surrounding communities.

Tactic 5.2.3 | Complete
Create a ‘Merchant Corner’ for DCRanch.com or Ranch News.

Tactic 5.3.1 | Active
Develop the DC Ranch Commercial Standards with a focus on visibility and accessibility to DC Ranch commercials centers. “Commercial standards should be different than residential standards” -Merchants

Tactic 5.3.2 | Complete
Create a process for improved communication between Covenant Commission and point of contact for each commercial center. Property Managers/Owners to create proposal of changes and modifications.

Tactic 5.3.3 | Active
Implement a process for compliance, site walk throughs and inspections.

Tactic 6.1.1 | Complete
Inspect each DC Ranch Neighborhood on an annual basis to monitor adherence to community standards.

Tactic 6.1.2 | Complete
Follow established guidelines relating to the annual review regarding DC Ranch Standards for Homes, Conduct, and Landscaping.

Tactic 6.1.3 | Complete
Educate residents regarding the most common infringement items & how to avoid them.

Tactic 6.2.1 | Active
Pursue an audit and summary of the energy usage in DC Ranch Common areas and at DC Ranch owned facilities to seek more energy efficient products.

Tactic 6.2.2 | Active
Publish information on approved energy conservation methods and resources on the DC Ranch website.

Tactic 6.2.3 | Active
Evaluate the strategy 6.2 and tactics every 5 years to research new environmentally sustainable practices for the community.

Tactic 6.3.1 | Not Pursuing
Host at least one recycling event at DC Ranch annually.

Tactic 6.3.2 | Complete
Promote and communicate existing citywide recycling programs and events.

Tactic 6.3.3 | Complete
Encourage staff to participate in recycling programs at the offices, community centers, and gate houses.

Tactic 6.4.1 | Complete
Publish and communicate water conservation methods provided by City of Scottsdale, Water Use it Wisely, and the Arizona Department of Water Resources to homeowners.

Tactic 6.4.2 | Complete
Engage third party experts to audit and address the master irrigation system throughout DC Ranch.

Tactic 6.4.3 | Complete
Evaluate the Design Guidelines every three years to ensure that residents are capable of maintaining an environmentally sensitive lawn.

Tactic 6.5.1 | Complete
Publish information and updates regarding the McDowell Sonoran Conservancy.

Tactic 6.5.2 | Complete
Promote events and programs put together by the McDowell Sonoran Conservancy.

Tactic 1.1.1
Educate all board members and team members during initial on-boarding.

Tactic 1.1.2
Conduct annual joint board and NVM refreshers (e.g. Brand101).

Tactic 1.1.3
Conduct annual All-Ranch team refreshers (e.g. Brand 101).

Tactic 1.1.4
Explore artistic ways to display the Brand Promise where team members and/or Boards meet, work.

Tactic 1.2.1
Create/provide existing collateral pieces available at restaurants, businesses and real estate offices, country clubs, apartments (e.g. create Top 10 FAQ).

Tactic 1.2.2
Create/provide existing content (print, electronic or video) for merchant employee onboarding packet/orientation (i.e. history and Brand Promise).

Tactic 1.2.3
Explore hosting Sunset Tour for Stakeholders and Community Partners owners/top performers/new (i.e. restaurants, business, real estate, clubs, etc.).

Tactic 1.3.1
Evaluate the current placement of the Brand Promise on the Community Overview page and the best location for it; change as necessary.

Tactic 1.3.2
Determine if the Brand Dimensions should be listed on the website, and/or if the content (text and images) is sufficient to cover this.

Tactic 1.3.3
Annually audit the visuals on the website (specifically the home page, banners, and headers) to ensure that they are high quality and consistent with the brand; reflect the Brand Promise; and showcase the beauty, amenities, and lifestyle of DC Ranch; refresh as necessary.

Tactic 1.3.4
Consider the use of additional content like videos and quotes from residents to show the Brand Promise, how DC Ranch fulfills the Promise, and how residents live the Promise.

Tactic 1.4.1
Include Brand Promise in prominent places as a reminder for boards and team members (i.e. footer on agendas and on the back of name tents).

Tactic 1.4.2
Provide Brand Promise to board candidates during recruitment process and first items to be studied when starting the process of becoming a Director.

Tactic 1.4.3
Include Brand Promise on weekly Internal Update for team members.

Tactic 1.4.4
Create and distribute methods/collateral to team members to keep the Brand Promise visible (e.g. desk placard stands, screen savers).

Tactic 1.5.1
As part of the Resident survey conducted every 3 years, include measurements of awareness of Brand Promise and if are we fulfilling the Brand Promise.

Tactic 1.5.2
Evaluate responses and develop proposed solutions to (1) questions that score below minimum value and (2) address feedback/concerns of write-in answers.

Tactic 1.5.3
Communicate results and proposed solutions to Boards, residents and stakeholders.

Tactic 2.1.1
Gather feedback from residents, board directors, and other stakeholders to determine their wants, needs and desires for future capital projects for DC Ranch as part of a master plan process.

Tactic 2.1.2
Analyze the results of the feedback and communicate the results to the boards of directors, residents and other stakeholders.

Tactic 2.1.3
Develop and execute a master plan for implementing the results and subsequent recommendations, including an analysis of costs necessary to execute the plan and a financial strategy.

Tactic 2.2.1
Review current policies for accounting to ensure all aspects of accounting are covered by adequate internal control procedures.

Tactic 2.2.2
Update and/or develop any needed policies based upon the review of current policies in tactic 2.2.1

Tactic 2.2.3
Review and update the risk assessment study dated 1/26/17.

Tactic 2.2.4
Develop and initiate any controls needed coming from the update of the risk assessment study.[accordion]

Strategy 2.3
Follow and update the plan for reserve accumulation to support reserve projects in accordance with Reserve Studies.

[accordion title="Tactics"]
Tactic 2.3.1
Create and adhere to guidelines for Reserve Fund development and implementation.

Tactic 2.3.2
Update the reserve plans for DC Ranch Association and DC Ranch Community Council on a regular basis and in accordance with policies and guidelines.

Tactic 2.3.3
Complete the reserve projects as needed and scheduled.

Tactic 2.4.1
Complete yearly audits of financial statements by an outside, independent certified public accountant and promptly respond to any management letter recommendations.

Tactic 2.4.2
Post all audits and monthly financial statements on the DC Ranch website in a location accessible to residents and other stakeholders as appropriate.

Tactic 2.4.3
Present current financial statements on a regular basis at DC Ranch Association and DC Ranch Community Council Board Meetings.

Tactic 2.4.4
Publish an annual report that highlights accomplishments and communicates summary budget information.

Tactic 3.1.1
Develop and maintain an inspection system that provides historical, current and ongoing performance ratings to determine if improvements in practices, procedures and scheduling are warranted.

Tactic 3.1.2
Create and implement a GPS oriented system to track recurring common area maintenance elements, e.g. tree replacement, irrigation, boundary walls, gates, culverts and washes, etc.

Tactic 3.1.3
Maintain a comprehensive reserve funded program to ensure all private roads are maintained at a high standard.

Tactic 3.1.4
Establish a noxious plant removal program for common and NOAS areas

Tactic 3.1.5
Adopt a landscape maintenance policy that provides standards and expectations in accordance with the landscape maintenance procedures.

Tactic 3.2.1
On an annual basis, survey NVMs regarding the level of maintenance services provided by the Association in their neighborhood.

Tactic 3.2.2
Provide all NVMs the opportunity to schedule a neighborhood walkthrough with the Landscape Manager, Maintenance Supervisor or Director of Maintenance Services, as needed.

Tactic 3.2.3
Review landscape and maintenance practices at the annual NVM training to ensure a collective understanding of maintenance services provided and expected standards.

Tactic 3.3.1
At least three times per year, meet with relevant community-member stakeholders to confirm that DC Ranch brand standards, in terms of maintenance, landscape and appearance, is being protected and maintained.

Tactic 3.3.2
Provide opportunities for community-member stakeholders to express their support and contributions relating to the DC Ranch brand standards for landscape, maintenance and appearance via Community Council communication mediums.

Tactic 3.4.1
Conduct an annual landscape maintenance practices workshop for residents and their landscapers.

Tactic 3.4.2
Conduct an annual home painting workshop for residents.

Tactic 3.4.3
Promote the Community Standards for landscape and homes utilizing DC Ranch media to communicate quarterly informational to the community’s residents.

Tactic 3.5.1
On an annual basis, conduct a visual inspection of each lot’s front yard area and residential structure to ensure DC Ranch standards for homes and landscape are being upheld.

Tactic 3.5.2
The Modifications Committee will review its standards annually with the Covenant Commission.

Tactic 3.5.3
Monthly exterior site inspections will be conducted at the corporate and commercial centers, and two apartment communities.

Tactic 4.1.1
Conduct a compensation/benefit study every three to five years, and adjust ranges and salaries as needed.

Tactic 4.1.2
Maintain pay ranges so that the top of the range is at least 10 percent higher than the market average for like positions.

Tactic 4.1.3
Provide benefits (insurance, PTO, etc.) at higher than market standard.

Tactic 4.1.4
Allow flexibility for initial hiring salary to reflect experience.

Tactic 4.1.5
Maintain a comprehensive onboarding program and properly orient new employees to the DC Ranch culture, brand standard and best practices.

Tactic 4.1.6
Provide quality and appropriate resources, including tools, equipment, and supplies, to ensure that employees can perform their jobs at the expected level.

Tactic 4.1.7
Conduct exit interviews to identify trends and areas for improvement.

Tactic 4.2.1
Conduct an employee satisfaction survey every year. Review any areas that do not receive a “high” ranking and develop (with team input) a plan to address them. If needed, conduct a follow-up survey to assess success.

Tactic 4.2.2
Identify, if possible, and work with employees who have consistently low job satisfaction to develop and implement an action plan for improvement.

Tactic 4.2.3
Hold all employees accountable for contributing to a positive work environment through timely and appropriate communication, measurements and applicable remedies, such as performance evaluations and constructive coaching.

Tactic 4.3.1
Undertake development of shared DC Ranch organizational values; review the values every three years to determine if changes should be made and to assess the effectiveness of their impact on the DC Ranch organizational culture.

Tactic 4.3.2
Share the importance of DC Ranch team values in the on-boarding process with new employees and incorporate “understanding team values” in the annual review process.

Tactic 4.3.3
Review the DC Ranch team values with all staff several times each year. Identify and implement ways to incorporate the values’ focus into the organizational culture. Provide regular reminders of the importance of the values and recognize demonstrated commitment to the values.

Tactic 4.4.1
Provide funding for professional development opportunities for staff within budget parameters.

Tactic 4.4.2
Identify professional development goals in each employee’s annual review process, as applicable.

Tactic 4.4.3
Identify and assign projects that will challenge and engage employees.

Tactic 4.4.4
Supervisors will receive proper training needed to succeed in their roles, including training on how to effectively coach and mentor employees; If the budget allows, select an employee each year to attend a leadership training program.

Tactic 4.5.1
Maintain a top performer program.

Tactic 4.5.2
Implement both formal and informal recognition programs that may change on an annual basis.

Tactic 4.5.3
Consider development of a “values awards” program.

Tactic 4.5.4
Explore the benefits to creating a service award program for employees.

Tactic 5.1.1
Conduct an annual Community Safety Forum to educate residents on the safety & security issues, programs, and services.

Tactic 5.1.2
Publish monthly security tips through website, newsletters, email, etc. to educate residents on specific safety & security as it relates to DC Ranch.

Tactic 5.2.1
Conduct response drills for all employees that cover a wide range of potential emergency situations like: fire, traffic, school, medical, and active shooter situations.

Tactic 5.2.2
Conduct annual meetings with local police/fire departments, game & fish departments, etc. to help educate employees on helpful safety & security tips that employees can communicate to residents.

Tactic 5.2.3
Train and certify all appropriate employees on First Aid, CPR, and AED.

Tactic 5.3.1
Collaborate with local police & fire departments, government agencies, insurance agencies, outside consulting groups and conduct an annual, formal, risk & threat assessment.

Tactic 5.3.2
Research and, as appropriate, develop an Emergency Response Plan for DC Ranch.

Tactic 5.3.3
Organize and schedule meetings & site visits with the Fire Department to create the opportunity for DC Ranch to be a “Fire-wise Community.”

Tactic 5.4.1
Review and implement safety and security technologies at all Community Centers, Path & Trails, Parking Lots, and Access points. Utilize all current and up-to-date camera & computer technologies at all locations. Include more strategic lighting, signage, and telephone capabilities, in areas where individuals are readily using, or commuting, through our facilities.

Tactic 5.4.2
Implement safety measures as a theft deterrent primarily in areas that are used or visited the most.

Tactic 5.4.3
Per the DC Ranch guidelines, include the appropriate amount of Police Officers or Security Personnel at large DC Ranch sponsored events, and where appropriate.

Tactic 5.4.4
Stock a full supply of all necessary First Aid Supplies, and AED equipment, at all public locations, which can help assist with many of the common emergency situations.

Tactic 5.4.5
Conduct an annual roundtable with DC Ranch Security personnel on the safety/security environment at DC Ranch in terms of what’s working today as well as exposures and what needs to be enhanced.

Tactic 5.5.1
Create and distribute a safety survey where residents can provide feedback on specific items, and address feedback as appropriate.

Tactic 6.1.1
Write and adopt a Framework for public policy advocacy that clearly identifies the Community Council’s responsibility for implementation and establishes coordination and communication with the Ranch Association.

Tactic 6.1.2
Provide annual funding within the Community Council’s annual budget to support public affairs efforts.

Tactic 6.1.3
Establish an external public policy function by hiring staff and/or professional services to conduct Public Affairs efforts; position reports to the Community Council Executive Director.

Tactic 6.1.4
Develop the Process that will be used to implement public policy advocacy.

Tactic 6.1.5
Write an Engagement Plan for each area of involvement by DC Ranch, to be shared with the Ranch Association Board, adopted by the Community Council Board and shared with Residents.

Tactic 6.1.6
Review the Framework and Process every three years for effectiveness; recommend and make changes as needed.

Tactic 6.2.1
Establish a “Newsworthy” page on DCRanch.com for posting all Engagement Plans and updates; provide articles for the Ranch News with public affairs information and updates.

Tactic 6.2.2
Use all DC Ranch communication vehicles, as appropriate, to share new information with residents.

Tactic 6.2.3
Provide periodic updates to the Governance Committee and Board(s).

Tactic 6.3.1
Ensure relationship development/networking at the city, state and national level and serving on the Scottsdale Chamber of Commerce Public Policy Committee are key parts of the Director of Public Affairs job responsibilities.

Tactic 6.3.2
Support designated Council staff to sit on city commissions, school committees, non-profit and other Boards that provide political and community connections within the greater Scottsdale area.

Tactic 6.3.3
Support designated Council staff to participate in Scottsdale Leadership as both class members and active alumni (use of staff time and financial support).

Tactic 7.1.1
Publish the DCR2020 strategic plan on DC Ranch.com and inform residents.

Tactic 7.1.2
Provide updates and progress reports to CC and RA boards at designated milestones.

Tactic 7.1.3
Routinely utilize all communication channels (website, print and electronic collateral, NVMs, etc.) to provide residents progress reports featuring/ highlighting resident involvement.

Tactic 7.1.4
Take a pro-active approach by providing resident review opportunities at key junctures before decisions are made so they can make an impact.

Tactic 7.1.5
Update team members, stakeholders and community partners on progress at designated milestones.

Tactic 7.2.1
Conduct multiple resident input sessions to garner ideas and develop strategic plan.

Tactic 7.2.2
Conduct follow-up Ranch-wide survey as another opportunity for all residents to provide input and to hone strategic plan including Standing Principles and Strategic Initiatives.

Tactic 7.2.3
Invite a diverse set of residents to participate on each team to compose strategies and tactics for all Principles and Initiatives.

Tactic 7.2.4
Update/follow-up specifically to residents who participated in input sessions and teams- one other opportunity to check for support and understanding.

Tactic 7.3.1
Incorporate text, telephone, email and other communication channels in crisis and non-crisis situations.

Tactic 7.3.2
Review social media analytics and strategy to review most effective channels for DC Ranch.

Tactic 7.3.3
Develop Ranch-wide guidelines and templates to address non-crisis communications/situation.

Tactic 7.3.4
Utilize surveys to evaluate communication channels.

Tactic 7.4.1
Explore a message board for logged in residents on the DCRanch.com resident homepage.

Tactic 7.4.2
Create a notification system (potentially through the message board) allowing residents to opt in to email notifications from DC Ranch management.

Tactic 7.4.3
Create an option for residents to leave feedback about events, clubs and meetings.

Tactic 7.4.4
Create a way for residents to opt in to receiving emails about clubs or programs of interest, which also notifies them when a new activity is scheduled.

Tactic 7.4.5
Implement an opt-in only resident directory that would allow residents to choose what information they want to include in their listing.

Tactic 7.4.6
Research other platforms for resident interaction such as Nextdoor, Google review, DCR app, etc.

Tactic 7.5.1
Explore neighborhood-specific mailbox postings.

Tactic 7.5.2
Purchase A-frame signs to occasionally promote selected events, forums, meetings (place at strategic, appropriate locations such as mailboxes, gates, community centers, parks, etc.).

Tactic 7.5.3
Research the development of a neighborhood e-newsletter template for NVMs to use as needed to engaged and communicate regularly.

Tactic 8.1.1
Conduct an annual review of governance practices vs requirements, involving legal counsel as necessary.

Tactic 8.1.2
Review and discuss all three entities’ governing documents at the annual Board orientation as well as with all staff, both annually and as part of the onboarding process: explain the mission, objectives, and directives of each entity and emphasize the relationships between all three entities and our focus on working collaboratively.

Tactic 8.2.1
Describe the communication requirements to achieve openness and accountability in accordance with board policy and governing documents.

Tactic 8.2.2
Create an informational piece to explain the different disclosure requirements for each governing entity.

Tactic 8.2.3
Provide residents with opportunities to express their sentiments via a variety of communication mediums.

Tactic 8.3.1
Maintain an active Governance Committee to ensure opportunity for the three entities to communicate and collaborate on community-wide matters.

Tactic 8.3.2
Educate residents on the Governance Committee– its composition and its purpose – and regularly report on Governance Committee discussions at Board meetings.

Tactic 8.3.3
Define the future of the Covenant Commission’s position within the governance structure as it moves through the separation process from the developer and support the transition. Educate the community about any changes and new processes.

Tactic 8.4.1
Evaluate the current sub-association management structure and consider opportunities to provide DC Ranch Association management services to the sub-associations.

Tactic 8.4.2
Assist sub-associations with their Board orientations and provide informational materials to aid in their knowledge about relevant DC Ranch brand standards and operations.

Tactic 8.4.3
Consider establishing financial standards for sub-associations and invite sub-association boards to participate with Ranch Association and Community Council Boards during Finance 101 and other similar sessions.

Tactic 8.5.1
Evaluate the current sub-association

Tactic 8.5.2
Sustain a strong committee structure and Neighborhood Voting Member program.

Tactic 8.5.3
Create and maintain a mechanism for identifying and recruiting volunteer leaders.

Tactic 8.5.4
Establish a resident group that allows interaction between DC Ranch Community Council leadership and residents; provides residents with opportunities to learn about DC Ranch projects, initiatives, and operations; and serves as a resource for identifying future DC Ranch leaders.