Security & Gate Access

DC Ranch provides 24-hour security services, through a third-party contractor, operating 23 gates throughout the community and two Community Patrol vehicles. A third security vehicle is used for the path and trails during normal business hours. The Security Dispatch and Command Center at the West Gate location is linked to over 100 continuous live video feeds overseeing gates, pedestrian underpass crossings and other remote entry points. Members of the DC Ranch Patrol staff, Security Manager and supervisors are Emergency Medical Response certified, which can act like first responders and can provide on-scene first aid, CPR, AED and other minor medical services. However, for life threatening situations or imminent danger, call 911 immediately.

QUICK GUIDE TO SECURITY SERVICES

Important Numbers

Emergencies: Dial 911
Non-emergency Police Dept.: 480.312.5000
Scottsdale Fire Dept.: 480.312.0611
Security Dispatch/Command Center: 480.397.9659

Patrol 1: 480.338.8477 (Country Club Village, Desert Camp Village)
Patrol 2: 480.338.8478 (Silverleaf Village, Desert Parks Village)
Patrol 3: 480.371.9315 (Parks, Paths, and Trails)


Community Safety Forum

The Ranch Association, in cooperation with Scottsdale Police, recently held its 3rd Annual Community Safety Forum. Due to COVID-19, the program was held virtually and is available to view in its entirety, by clicking here. There are three segments followed by questions from DC Ranch residents. First up is Mike Wells, DC Ranch Security Liaison, followed by Foothills District Police Commander Patrick Regan and Crime Prevention Officer Rob Katzaroff, and lastly, Anderson Security Training Manager for DC Ranch Steve Enteman; Enteman was the account manager at the time of the recording.


Security and Safety-Related Services

Adding/Removing Guests

Call the gatehouse, visit gateaccess.net or download the GateAccess app. If you are a new resident, submit this form to request a user account.

Contractor Gate Pass

Builders and tradespeople must have a valid gate pass for entry. Submit Form

First Aid/ Medical Response

Call Security Dispatch at 480.397.9659 for minor assistance.

Garage Door Alert

Security will call and email residents with open garage doors from 10 p.m. to 6 a.m.

Grant an Authorized Person

Use this form to grant access to an additional resident, contractor, property manager, realtor or caretaker. Submit Form

Lost & Found

Items are collected nightly. Contact the Windgate Gate at 480.342.9095.

Lost Pets

Call the Security Dispatch & Command Center to report a lost or loose pet at 480.397.9659

Packages

Deliveries of most packages may be accepted; check with the gatehouse for exceptions.

Parking Exemption Form

Grants up to three days of street parking for guests. Submit Form

Pets

Patrol services provide complimentary doggie waste bags and leashes.

Photo ID

Submit photo for identification purposes at the gatehouses. Submit Form

Snake Removal

Call Security Dispatch at 480.397.9659 for assistance and removal.

Selling your Home

Authorize realtor for access; Security will confirm showings with the listing agent. Submit Form

Vacation Notification Form

Security conducts perimeter checks while residents are away. Submit Form

Verbal Validation Code

Submit four-digit code in lieu of photo I.D. Submit Form

Vehicle Transponders

Beginning Nov. 1, gate transponder pickup moves from the West Gate to East Gate at 9820 E Thompson Peak Pkwy. Transponder hours: Monday-Friday 6 a.m.-8 p.m., and weekends by appointment only. Submit form

Vehicle Assistance

Call Security Dispatch at 480.397.9659 for minor vehicle emergencies or jump start.

Uber/Lyft/Car Service

Pick-up appointments: Resident should inform Security of the appointment and ensure that the driver has resident’s first and last name or address for pick up. At unmanned gates, driver will be permitted entry by the resident.

Drop-off at manned gates: Security will ask for a Verbal Validation Code or photo identification.

Drop-off at unmanned gates: Resident will input their gate code.


Gatehouses

West Gate

9290 E. Thompson Peak Parkway
480.473.7362
• Access for DC Ranch Country Club

East Gate

9820 E. Thompson Peak Parkway
480.473.7506
• Gate transponders issued here (effective Nov. 1)
• Access for DC Ranch Country Club

Windgate

10321 Windgate Pass Dr.
480.342.9095
• Lost and found
• Access for Silverleaf Stone House

For unmanned gates, contact the West Gate.

Horseshoe

10171 E. Horseshoe Canyon Dr.
480.515.9443
• Access for Silverleaf Club

Arcadia

9889 E. Parkside Ln.
480.585.9662

Icon Gate

18720 N. 101st St.
480.534.5466