Community Patrol & Gate Access
DC Ranch provides 24-hour community patrol through a third-party contractor, operating 23 gates throughout the community and two patrol vehicles. A third security vehicle is used for the path and trails during normal business hours. The Dispatch and Command Center at the West Gate location is linked to over 100 continuous live video feeds overseeing gates, pedestrian underpass crossings and other remote entry points. Members of the DC Ranch Patrol staff, Security Manager and supervisors are Emergency Medical Response certified, which can act like first responders and can provide on-scene first aid, CPR, AED and other minor medical services. However, for life threatening situations or imminent danger, call 911 immediately.
Transponders can be purchased at East Gate between the hours of 6 a.m. to 8 p.m. Monday through Friday, and by appointment on weekends. Transponders are $25 each and the vehicle must be present. If the vehicle is not compatible with the $25 ego-sticker, residents may purchase a smart-pass for $30 or a license plate transponder for $45.
Complete the Transponder Request form for faster assistance at the gate.
- Parcel 1.12, 1.15/1.16 and T.5: Transponders are only programmed Monday to Friday, 7 a.m. to 3 p.m.
- Parcel 2.04: Transponders are issued by the property manager (Trestle Management)
- Parcel 2.08: Transponders are issued and installed at East Gate, but programmed by Safeguard (1 business day turnaround)
- Parcel T4B Lots 30-31: Transponders are issued by ICON Gatehouse
Security and Safety-Related Services
Contractor Gate Pass
Builders and tradespeople must have a valid gate pass for entry. Submit Form
First Aid/ Medical Response
Call Security Dispatch at 480.397.9659 for minor assistance.
Garage Door Alert
Security will call and email residents with open garage doors from 10 p.m. to 6 a.m.
Grant an Authorized Person
Use this form to grant access to an additional resident, contractor, property manager, realtor or caretaker. Submit Form
Lost & Found
Items are collected nightly. Contact the Windgate Gate at 480.342.9095.
Call the Security Dispatch & Command Center to report a lost or loose pet at 480.397.9659
Deliveries of most packages may be accepted; check with the gatehouse for exceptions.
Parking Exemption Form
Grants up to three days of street parking for guests. Submit Form
Patrol services provide complimentary doggie waste bags and leashes.
Submit photo for identification purposes at the gatehouses. Submit Form
Call Security Dispatch at 480.397.9659 for assistance and removal.
Selling your Home
Authorize realtor for access; Security will confirm showings with the listing agent. Submit Form
Vacation Notification Form
Security conducts perimeter checks while residents are away. Submit Form
Verbal Validation Code
Submit four-digit code in lieu of photo I.D. Submit Form
Call Security Dispatch at 480.397.9659 for minor vehicle emergencies or jump start.
Pick-up appointments: Resident should inform Security of the appointment and ensure that the driver has resident’s first and last name or address for pick up. At unmanned gates, driver will be permitted entry by the resident.
Drop-off at manned gates: Security will ask for a Verbal Validation Code or photo identification.
Drop-off at unmanned gates: Resident will input their gate code.
9820 E. Thompson Peak Parkway
• Gate transponders issued here (effective Nov. 1)
• Access for DC Ranch Country Club
9290 E. Thompson Peak Parkway
• Access for DC Ranch Country Club
10321 Windgate Pass Dr.
• Lost and found
• Access for Silverleaf Stone House
For unmanned gates, contact the East Gate.